Privacy Policy

Last updated: 1 jan 2026

PalmView Media Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website or engage our services.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including:

  • Name

  • Email address

  • Phone number

  • Property address

  • Billing and payment information

  • Booking and service details

  • Communications you provide to us

Personal information may be collected when you:

  • submit an enquiry

  • place an order through our website

  • access our client portal

  • interact with embedded booking or listing tools

  • contact us directly

2. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you provide it to us

  • Through secure third-party platforms used to manage bookings, payments and client access

  • Automatically through standard website technologies such as cookies and analytics tools

Some services on this website are delivered through secure, white-labelled third-party systems that collect and manage information on our behalf in accordance with Australian privacy requirements.

3. How We Use Personal Information

We use personal information for purposes including:

  • Providing and delivering property media services

  • Managing bookings, scheduling and payments

  • Communicating with you regarding services or enquiries

  • Providing access to client portals and listings

  • Improving our website and services

  • Complying with legal and regulatory obligations

We only use personal information for purposes that are reasonably expected or otherwise permitted under Australian privacy law.

4. Disclosure of Personal Information

We may disclose personal information to:

  • Third-party service providers who assist us in delivering our services (including booking, payment and media delivery platforms)

  • Professional advisers where required

  • Government or regulatory authorities where required by law

We take reasonable steps to ensure that third parties handle personal information securely and in compliance with the Australian Privacy Principles.

5. Third-Party Platforms and Embedded Services

Our website includes embedded services operated by third-party platforms to facilitate bookings, payments, client access and property listings.

Personal information provided through these platforms is managed in accordance with the relevant provider’s privacy policies, as well as this policy. We recommend reviewing those policies where applicable.

6. Data Security and Storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information is stored using secure systems and processes. While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • analyse website traffic and usage

  • improve functionality and user experience

  • understand how visitors interact with our content

You may disable cookies via your browser settings, however some website functionality may be affected.

8. Access and Correction of Personal Information

Under the Australian Privacy Principles, you may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The most current version will always be available on our website.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

PalmView Media Pty Ltd
Email: Dean@palmviewmedia.com.au
Website: https://palmviewmedia.com.au

11. Complaints

If you believe your privacy has been breached, please contact us so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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